Returns

We want every piece of James’s work to feel right in your home. If yours doesn’t, we’ll make it right.

If your piece arrives damaged

Email Lynn within 7 days of delivery with photos of the damage and the packaging. We’ll arrange a return at our cost and either repair, replace, or refund — your choice.

If your piece simply doesn’t feel right

Email us within 14 days of delivery and we’ll arrange a return. The piece must come back in its original condition and packaging. Return shipping is the buyer’s responsibility, and the original shipping cost is non-refundable.

Commissions are non-returnable

Pieces commissioned for you specifically can’t be returned — they’re yours. We work closely with you through sketch and approval stages to make sure we’re building the right thing.

Refund timing

Once we receive a returned piece in good condition, we’ll process the refund within 5 business days. Refunds go back to the original payment method and may take an additional 5–10 business days to appear on your statement.

[Lynn: confirm the 7-day damage window and 14-day change-of-mind window match your preference.]